The product
Built for the warehouse floor, not the spreadsheet.
Instant visibility into open claims, pending credits, and vendor response times — across every store.
Jesse H.
Five Little Monkeys
Overview
Claim Activity
Awaiting Vendor
12
Avg wait: 4.2 days
Needs Attention
3
2 draft, 1 pending
Outstanding Value
$4,280
across 15 claims
Recovered This Month
$1,640
from 8 claims
Receiving
Shipment Status
Open Shipment Issues
2
mostly damaged goods
Awaiting Processing
5
not yet vouchered
The old way
Most retailers still do this
manually.
Google Docs
Claim forms rebuilt from scratch for every return, one tab per store.
Email threads
Vendor replies buried in inboxes. No record of which claims got responses.
Spreadsheets
Credits tracked manually. Errors surface at month-end, if at all.
How it works
From claim to credit,
automated.
Claims
New Claim
Store
Vendor
Return Voucher #
01
Create a claim in seconds
Warehouse staff fill a structured form — store, vendor, voucher number. No docs, no formatting, no copy-paste.
Claim Sent
Hi Acme team, please find attached our claim for 3 damaged units (SKU #4892) totaling $240.00…
02
Claim auto-emailed to vendor
TracerFlow sends a formatted claim email directly from your connected mailbox the moment you submit.
CLM-0042
OpenAcme Distributors
Email Thread
Attached claim for 3× damaged SKU #4892 ($240).
9:14 am
Thanks, we'll review and issue a credit memo.
11:32 am
Credit memo #CM-2048 issued. $240 approved.
2:05 pm
03
Vendor replies captured in-system
Replies attach to the original claim automatically. Your inbox stays clean; your records stay complete.
Management
All Claims
04
Track and close every claim
The dashboard surfaces open, pending, and resolved claims across all stores in one view.
Claims
New Claim
Store
Vendor
Return Voucher #
Get started
See TracerFlow in action.
Schedule a 20-minute demo for your team. No commitment required.